Resolve a subscription payment problem

If you paid but activation is still pending

1. Return to Plan & Billing using the same church administrator account.
2. Review the pending payment and choose Check my payment if that option is shown.
3. Allow time for the provider’s confirmation. Check the payment history and any message returned by verification.
4. If the payment remains unresolved, contact BelivrHQ support with the payment reference, time and provider. Do not send card details, passwords or tokens.

If the quote expires or another checkout exists

• Refresh the quote and review the new amount before starting a new checkout.
• If another tab started a payment, refresh Plan & Billing and review the pending amount before resuming.
• Do not pay a second time simply because you closed a browser tab or missed a callback.
• If conversion is unavailable, try again later or review another available payment currency and provider.

If a received payment needs review

A payment may be received after the subscription changed or the relevant upgrade period ended. BelivrHQ can mark it for review without overwriting the current subscription. Contact support with the payment reference and the message shown in billing history.