Get help and report a problem

Start with the Help Centre

These guides are public and can be shared without sharing church records or signing in. Search by the task you are trying to complete, such as importing members, checking in attendees or renewing a subscription.

Inside the workspace, the Help Centre and the page’s help menu suggest relevant guides. A guide explains a feature; reading it does not grant permission to use that feature.

Active staff can open Ask BelivrHQ in the workspace header for product guidance, navigation links and explanations of their verified access. Answers include references. The assistant cannot read church records or perform actions; do not enter personal records, passwords or secrets. Administrator-only live chat remains the channel for human BelivrHQ Support.

Contact the right person

• Staff: ask your church administrator about roles, location access, plan availability or church-owned provider settings.
• Active church administrators can use the floating chat bubble or Live chat in the account/help menu. Other staff should ask their church administrator to contact BelivrHQ Support on their behalf.
• If the support team is offline, use the available chat form to leave a message and reply email. Response availability depends on the team’s working hours.

Start or continue a support chat

Church administrators can open Contact support in the dashboard or use the floating chat bubble. Live chat opens in the application, and previous conversations may remain visible in the widget.

To start another chat session, open the widget menu, choose End this chat session, then start a new chat. If the team is offline, leave your message and a reply email in the widget.

Send a useful problem report

1. Describe the task, the page and what you expected to happen.
2. Include the error text, approximate time and device/browser. For billing, include the payment reference.
3. Explain whether the problem happens again and whether any record or payment already succeeded.
4. Remove member details, private notes and credentials from screenshots or copied text. Never send passwords, authenticator codes, API keys or full payment-card details.